Dental Wagner FAQ

We specialize in the purchase and sale of used and new dental equipment.

Here you will find dental products – both new and used – at unbeatable prices.

independent – customer-oriented – fast & inexpensive.

What is used for shipping?

We ship small appliances quickly, securely and inexpensively as DHL Paket / DHL Interantional Warenpost.

How long does it take for the goods to reach me?

Unless otherwise agreed, the goods will be checked and dispatched immediately after receipt of payment, or on account.

Depending on the volume, shipping takes two to three working days. However, any deviations due to unforeseeable delivery disruptions on the part of DHL can never be ruled out.

What if I am not satisfied?

If you are not satisfied with a product, please contact us immediately. We will endeavor to find an efficient solution for you as quickly as possible!

Which payment methods are accepted?

  • Invoice with (advance) bank transfer
  • Invoice
  • PayPal
  • Credit card

How does a return work?

If you wish to make use of your right of withdrawal, please send us an e-mail or use our sample withdrawal form for an uncomplicated reversal. Details can be found in our withdrawal policy.

When returning the relevant item, please enclose a written note with details of your (practice) name and your order or invoice number to enable quick allocation. A notification by e-mail without sufficient identification of the package is not sufficient.

Then send us the item with DHL.

Important – Value added tax

As we apply differential taxation in accordance with § 25a USTG, VAT is not shown separately.

If it is a designated new device, we will show the applicable VAT rate (currently 19%).

We would like to expressly point out that you must always observe the regulations of the MPG when commissioning a device.

If safety checks are still necessary, you must have these carried out at your own expense. In particular, there is no entitlement to the assumption of costs on our part.

After Sales Service

Even after your purchase, Dental Wagner is always available for questions or advice. Please feel free to contact us by e-mail or telephone.